Privacy policy

This privacy policy applies to the website heatedwear.co.uk. Our shop has not opened yet: you cannot order anything here, and there are no forms, customer accounts or newsletters on this website.

1. Who is responsible for your data

The controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 is:

STRANOVAMEDIA LTD
20 Wenlock Road
London N1 7GU
United Kingdom
Company number 16968122, registered in England and Wales
Email: info@heatedwear.co.uk

2. No cookies, no tracking

We do not use cookies, analytics or tracking tools, advertising networks or social media plugins. Fonts and images are served from our own hosting, so opening a page does not send your data to Google, Facebook or any other third party. We do not store anything on your device.

3. Hosting and server logs

This website is hosted on Cloudflare Pages, a service of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. To deliver each page, Cloudflare necessarily processes:

• your IP address,
• the date and time of the request,
• the address (URL) of the page requested,
• your browser and operating system (user agent).

We use this data only to deliver the website and to protect it against attacks and misuse. The legal basis is our legitimate interest in running a secure website (Article 6(1)(f) UK GDPR). Cloudflare processes the data on our behalf as our processor under a data processing agreement (Article 28 UK GDPR). Log data is deleted once it is no longer needed for these purposes.

Cloudflare usually answers requests from a data centre close to you, but your data may also be processed in the United States. Cloudflare states that it complies with the UK Extension to the EU-U.S. Data Privacy Framework, which the UK government recognises as giving adequate protection for transfers to certified US companies. Cloudflare also uses standard contractual clauses for international transfers.

4. When you email us

If you email us, we process your email address, your name if you give it, and the content of your message, so that we can answer you. Emails to info@heatedwear.co.uk are forwarded to our team's mailbox through Cloudflare Email Routing (the same provider as in section 3).

The legal basis is Article 6(1)(b) UK GDPR where your question relates to a possible purchase, and otherwise our legitimate interest in answering enquiries (Article 6(1)(f) UK GDPR). We delete your message once your enquiry has been dealt with, unless we are required by law to keep it.

5. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you (Article 15),
• have inaccurate data corrected (Article 16),
• have your data erased (Article 17),
• restrict how we use your data (Article 18),
• receive your data in a portable format (Article 20).

Right to object (Article 21): where we process your data on the basis of legitimate interests, you can object at any time on grounds relating to your particular situation.

To use any of these rights, email us at info@heatedwear.co.uk. We do not make decisions about you based solely on automated processing.

6. Complaints

If you are unhappy with how we handle your personal data, please tell us first by email at info@heatedwear.co.uk. We will acknowledge your complaint within 30 days and let you know what we have done about it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, website ico.org.uk.

7. When our shop opens

Before you can order from us, we will update this privacy policy to cover orders, payment and delivery.