Cancellation rights and cancellation form

If you buy from us as a consumer, you have the following right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

If you ordered several goods in one order and they are delivered separately, the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If a good consisting of multiple lots or pieces is delivered in parts, the period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (for example a letter sent by post or an email):

STRANOVAMEDIA LTD, trading as Heated Wear
20 Wenlock Road
London N1 7GU
United Kingdom
Email: info@heatedwear.co.uk

You may use the model cancellation form below, but it is not obligatory.

You can also electronically fill in and submit a cancellation statement on this page, using the form Cancel your contract online at the end of this page. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (by email) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any goods supplied, or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You shall send back the goods or hand them over to us at the return address below, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return address:
StranovaMedia Ltd
20 Wenlock Road
London N1 7GU
United Kingdom

Please email us at info@heatedwear.co.uk before you send anything, with your order number. We reply with confirmation of the return address and your order number, so that your parcel can be matched to your order.

You will have to bear the direct cost of returning the goods. All our products can be returned by post as a standard UK parcel.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When the right to cancel does not apply

The right to cancel does not apply to goods made to your specifications or clearly personalised. It ends for sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery, and for goods that, by their nature, have become inseparably mixed with other items after delivery.

Practical tips

These tips make a return quicker. They are not conditions of your right to cancel.

• Tell us your order number when you cancel.
• Pack the goods well, in the original packaging if you still have it, and keep proof of postage.
• A faulty or damaged item is not a cancellation: you have separate rights, and we pay the return cost. See our returns page.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To STRANOVAMEDIA LTD, trading as Heated Wear, 20 Wenlock Road, London N1 7GU, United Kingdom, email: info@heatedwear.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.