Delivery

Where we deliver

We deliver to addresses in the United Kingdom. We cannot deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the United Kingdom.

Delivery is free

Delivery within the United Kingdom is free. The price you see for a product already includes delivery, and there is no extra charge at the checkout.

Where your order comes from

Your order ships from our supplier's warehouse in China by tracked international parcel. It does not come from a UK warehouse, which is why delivery takes longer than from a UK shop.

Delivery times

Delivery normally takes 7 to 12 business days from the day we confirm your order by email. Working days are Monday to Friday, except bank holidays.

Items with lithium batteries take longer. Parcels that contain batteries, such as our heated socks with battery packs, have to travel on a carrier service that accepts batteries. The product page shows the delivery time for each product. If a product page shows a different delivery time, the time on the product page applies to that product. If you order items with different delivery times together, they may arrive in separate parcels.

Deliveries to the Scottish Highlands and Islands, Northern Ireland and other remote areas can take a few days longer.

If no delivery time has been agreed, we deliver within 30 days after the contract is made at the latest. If we are going to be late, we tell you by email. Our terms and conditions explain your rights if a delivery is late.

Customs charges and import VAT

• Orders with a total of £135 or less: you pay no customs charges and no import VAT. The price you pay at the checkout is all you pay.
• Orders with a total over £135: UK import VAT, customs duty where it applies to the goods, and a handling fee from the carrier may be charged before the parcel is delivered. The carrier will contact you to collect these charges. They are paid to the carrier, not to us, and are not included in our prices.

If you want to avoid these charges, keep each order at £135 or less, for example by placing two separate orders.

Carriers and tracking

We use tracked international parcel services such as YunExpress or CJPacket, with final delivery by a UK carrier. Every order is tracked. We email you the tracking details when your order leaves the warehouse. The UK carrier may send you delivery updates, which is why we ask for your phone number and email address at the checkout.

When your order arrives

Please check your delivery when it arrives. If the parcel is badly damaged, note it with the driver if you can. If an item arrives damaged, faulty or is not what you ordered, email us at info@heatedwear.co.uk with your order number and photos. We then send a replacement or refund you, at no cost to you. See our returns page.

The goods remain at our risk until they are delivered to you or to a person you have named to receive them.